At Funky Unique Designs, we aim to provide you with an exceptional shopping experience. Please read our Refund & Return Policy carefully to understand the procedures for refunds, returns, and exchanges.
- Refund Policy:
1.1 Eligibility:
We accept refund requests within 1 week of goods being delivered. To be eligible for a refund, items must be unused, in their original condition, and with all tags attached.
1.2 Refund Process:
To initiate a refund, please contact our customer support team. Provide your order number, details of the item(s) you wish to return, and the reason for the refund. We will guide you through the process.
1.3 Inspection and Approval:
Upon receiving your returned item(s), we will inspect them for eligibility. Once approved, we will process the refund to your original payment method. Please allow 2x to 4x weeks for the refund to reflect in your account. This will depend on the bank issuing the refund and from which country it is made from. Please note however, that depending on the country or bank issuing the refund, some additional fees may apply.
- Return & Exchange Policy:
2.1 Eligibility:
Refunds accepted within 1x week of goods being delivered. Items must be unused, in their original condition, and with all tags attached.
2.2 Return Process:
To initiate a return, contact our customer support team at [support@funkyuniquedesigns.com]. Provide your order number, details of the item(s) you wish to return, and the reason for the return. We will guide you through the process.
2.3 Exchange Process:
If you prefer an exchange, please specify the replacement item(s) you desire. Once we receive the returned item(s) and inspect their eligibility, we will process the exchange.
- Shipping Costs:
3.1 Return Shipping:
Customers are responsible for return shipping costs, except in cases where the return is due to a defect or an error on our part. We recommend using a trackable shipping service.
3.2 Exchange Shipping:
In the case of an exchange due to a defect or error, we will cover the shipping costs for sending the replacement item(s) to you.
- Conditions for Refund & Return:
4.1 Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately with photos of the item and packaging. We will assess the situation and provide a suitable solution.
4.2 Non-Returnable Items:
Certain items, such as swim trunks, swimwear, lingerie, and personalized items, are non-returnable for hygiene and safety reasons.
